Today, the team has mobilized more than 50% of its agents to work from home. “Our outsourcing partners played a big role in this. While we don’t have 100% scale right now, getting 50% in a week is a huge success,” stresses Narendra, whose team, along with the vendor partners, worked through the night to … See more On the evening of March 24, a nationwide lockdown was announced to combat the COVID-19 crisis. The 5000+ Customer Experience executives who addressed customer queries were in a fix. Because of complex … See more Raj Balakrishnan, Director, Customer Experience Operations, had joined Flipkart in the beginning of March 2024. Just weeks into his new job, he found himself in the deep end, … See more To enable the work-from-home model for agents, Pradeep V, Director, IT, facilitated secure IT infrastructure, information security approvals, and had his team test the engineering solution. “The solution safeguarded the … See more The teams began to explore and build a product for voice. They had already tested the VOIP solution (VoIP is short for Voice over Internet Protocol, a category of hardware and … See more Web*Flipkart- Back office - Voice process ( WORK FROM HOME - PAN INDIA )* • Graduates with 1 year experience in any domain. • Excellent in English and Hindi. • Salary : 23k CTC , 18.2k TH • 6 ...
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